Frequently Asked Questions
Q: How do I return an item?
A:To return an item you have purchased you can either go to the bottom of the website and select the return option and fill out the form, or you can message us and ask for the return information at firstname.lastname@example.org
Q: Will I get a full refund including the postage?
A:The refund amount is based on a few things, if the return is within 30 days of the shipping date and the item has not been opened then you will receive the total of the items only(not the original P+P), if it is over the 30 days and the item has been opened then the refund will be less postage costs and a 15% re-stocking fee, if the item is used and or damaged the refund will be less the postage and the cost of restoring the item to a saleable condition regardless of when the return is requested.
If in the UK and the return is due to an error on our part then we will cover the return shiping (either in the form of a pre-paid envelope or refund of P+P after the item is recieved back with us), if the return is due to no fault of the item or staff then the buyer will be responible for the return postage cost.
If the sale is international then you will receive the cost of the item only and not the postage, and the return postage is at the cost of the buyer. The refund will also be minus any custom charges that may be incurred, to avoid this please clearly mark the returned package with 'Returned Item, No Cost For VAT Purposes'.
Q: I wish to return an item for an exchange, does this cost anything?
A: This is possible but you will be charged the postage of us sending you the replacement item and you will need to pay/be granted a refund for the difference of the item you are requesting